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Communication is one of the Most Important Skills to Have in the Workplace

Written and verbal communication skills are vital to your success as an employee - here's why.



Virtually every job description you will find these days lists written and verbal communication as a requirement. While there are several skills that are important to have in order to be successful in the workforce, communication seems to pop up the most. Whether you’re working retail, in an office, in a factory, or anything in between, you won’t get far in those positions without knowing how to effectively communicate.


Perhaps this is something you hear a lot and you’re wondering what the big deal is. Many of us know that communication is important simply because every job you have is going to require talking to other people to some degree. There is no job where you won’t be speaking with co-workers, supervisors, customers, or clients. Many roles also require written communication, which can come in the form of emails, social media posts, meeting notes, and even blog posts like this. But it goes a lot deeper than that. Communication is much more than just being good at talking or writing. I asked the staffing specialists and the manager of our branch to get their take on the importance of communication, and here’s what they said.


Communication fosters solid relationships with those you work with


One recruiter discussed the value in having a good relationship with coworkers. However, it’s not quite the same as being liked around the office or being known for being a good conversationalist. Use of effective written and verbal communication is a sign of other qualities that make a great worker.


“I would say communication is essential to maintaining a positive relationship with your supervisors and coworkers. It demonstrates a sense of responsibility as well as initiative and I feel it gives an employee a reputation of being someone that an employer can count on.”


Very seldom can someone be reliable and responsible without also having the skill of communication. Many attributes that generate success in the workforce are established through the foundation of effectively interacting with coworkers and supervisors, whether that is verbal or written.


Good communication is open communication, and it shows respect


Another recruiter brought up something that many of us tend to forget every once in a while: your open communication, or lack thereof, sends a message about your professionalism and the respect you’re willing to give to others. Maybe you’ve heard the phrase “no communication is still communication.” That’s true, but this phrase fails to mention that a lack of open communication might not be the best thing to be known for.


“To me, open communication is about professionalism and respect. It's also so easy. It is EASY to communicate. If you're going to be absent or late, make sure they know before your shift starts. If you're struggling with an aspect of your responsibilities as an employee, be honest. Open communication breeds a more positive, collaborative work environment. I will say, though, if an employer expects open communication from their employees, they had better lead by example.”


This brings up a good point – an effective interaction between employees and employers very often starts with those in charge. Granted, you should still do your best as an employee to relay information, ask for help early on, and give notice when you need time off. But this openness cannot start and end with employees. It needs to be exercised on all levels of authority in the workplace.


The skill of communication isn’t just for work – it’s for life


When asked about the skill of communication, our branch manager extended these thoughts beyond the workplace – it’s something that will help you in all aspects of life, and like all attributes, it takes time to master.


“Open communication is an essential key to moving the bar forward, not only at work but in life as well. It allows information and feedback to pass from person to person in its purest form for maximum effect. Everyone faces moments in life when they have to tell someone how they feel about a subject, or inform someone of errors or opportunities/weaknesses. This can be an uncomfortable interaction but when you beat around the bush and withhold pieces of information you don’t give that person the tools to grow, and in some instances you even reinforce the error or weakness. It can be hard to do this effectively but just remember to keep emotion out of the conversation and give a reason for your thoughts; and most importantly be open to listening to the person’s response and empathize with it.”


And there you have it! To summarize everything:


· Communication skills help foster strong relationships at work

· They show reliability, responsibility, professionalism, and respect

· The basics of communication are easy, but mastering it takes practice

· Having these skills will help in work AND in life


Can you think of more reasons why communication is one of the most important skills to have in the workplace? Let us know in the comments!

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